Many small partners said that Amazon sellers send goods to various FBA warehouses in countries around the world through international express (UPS, TNT, FedEx, DHL, etc.). As we all know, direct delivery by international express is easy to operate, fast in time, and the whole process of customs clearance is handled by the international express company. It can be said that it is the most worry-free and labor-saving door-to-door transportation. However, the problem is that due to the unclear subject of customs clearance, the low value of goods, the quality of employees in the logistics industry, etc., the customs clearance of Amazon FBA goods in international express delivery often occurs. When there is a customs clearance problem, you will generally receive these prompts: 1. This shipment is stored in the warehouse and waits for the customs clearance agency to release the goods… (for more than a week) 2. The consignee refuses to pay the relevant taxes. 3. The consignee resolves the receipt. 4. The consignee cannot be contacted, and the consignee cannot provide customs clearance assistance. 5. If the customs clearance cannot be completed, we will contact the sender and the consignee. Why do these customs clearance problems arise? The reason can basically be attributed to two points: 1. Because Amazon FBA only receives goods, and the invoice and waybill do not provide the subject of customs clearance, there is no owner of the goods, and customs clearance cannot be performed. 2. The declared value of the goods is seriously low. How should you deal with these problems? 01 Processing steps for the main obstacle of customs clearance 1. Call the customer service of your international express account to let him know the information and assist in processing. 2. Call the international express service hotline, report the waybill number, inquire about the background information in detail, and write it down word by word. Specifically, it includes abnormal customs clearance information, who has been contacted, who has inquired about this shipment, what information has been resubmitted, etc. The more complete the better. According to the information learned, the problem that has been comprehensively judged is in the main part of customs clearance. 3. Re-find the import company (importer) who is a legal importer in the destination country, and update his complete information on the invoice. The complete information includes: company name, company address, tax number, import and export number, contact person, contact number , Mail, etc. (according to the requirements of various countries, provide as much information as possible). 4. If there is importer information on the packing list, it should also be updated. The packing list and the invoice must be in one-to-one correspondence and must be sent in pairs. 5. After preparing this information, call the international express service hotline again, saying that you need to update the main information of customs clearance, you need to provide the invoice and packing list again, and ask him to give you an email address. 6. Send the new packing list and invoice to the mailbox of 800, and send it to the customer service of your international express account at the same time. Remember to write emails in the local language, or in English. 7. Ask the customer service of your international express account to forward your mail to the local operation, customer service, and supervisor. 02 Handling of goods with low declared value During the transportation of ordinary goods, if the declared value of goods is low and an agreement cannot be reached, the customs will cooperate with the tax department to unilaterally determine the value of the goods, and then issue a tax bill. The owner has no right to argue. However, the Amazon FBA goods that go through the international express channel have a small volume and a large number of tickets. Once the declared value of the goods is low, the customs will not take out the ticket separately and go through the process of re-assessing the value, but it will be put on hold directly, resulting in obstacles to customs clearance. Usually at this time, the website of the international express shows that “this shipment is stored in the warehouse waiting for the customs clearance agency to release the goods”… and it will not be released after scanning and scanning. The specific processing steps are as follows: 1. Call the customer service of your international express account to let him know the information and assist in processing. 2. Call the international express service hotline, report the waybill number, inquire about the background information in detail, and write it down word by word. Specifically, it includes abnormal customs clearance information, who has been contacted, who has inquired about this shipment, what information has been resubmitted, etc. The more complete the better. According to the information learned, the comprehensively judged problem is in the link of the value of the goods. 3. At this time, international express will usually send you an email, the original translation is as follows Here you need to provide a convincing commercial invoice, which can be an order form, a sales slip, a bank transfer slip, and a Paypal payment slip. This document must be convincing and cannot be faked. If this shipment is to be released, the need to provide the goods is really valuable and convincing. Without these documents, the goods will be returned. On the commercial invoice, you need to give the shipping cost of this single item. The value of the goods and the cost of transportation will be used as a reference for the collection of import VAT. 4. According to the email, you should prepare the following: (1) The purchase contract of the goods. One or two pieces of paper are enough, in English, the transaction party must be the main body of customs clearance, signed, stamped and scanned. (2) Payment voucher. The bank statement is enough, but note that the bank statement needs to be exported to the pdf of the English version. (3) Receipt voucher. Slightly formal receipts and receipts can be handwritten, and the transaction party must be the subject of customs clearance. The English version, stamped and scanned. (4) Re-do the invoice and packing list to increase the value of the goods declared on the invoice to a reasonable level. (5) Please provide the freight forwarder with an English version of the freight statement, fill in the waybill number, weight, number of boxes, unit price, and total freight price of the ticket, and ask the freight forwarding company to stamp it. 5. Convert all these files into pdf or jpg, and name them with English file names. They must be in Chinese, and they must be marked with English definitions next to them. Relevant documents must be verified with each other, and there must be no contradictions and conflicts, and repeated verification, because the relevant documents are revised, it will be even more unreliable. 6. Reply to the previous email in English, explaining the purpose and origin of each attachment. And send the email to the customer service of your international express account. 7. Ask the customer service of your international express account to forward your mail to the local operation, customer service, and supervisor. (The contact information of these people can be found in their internal system). After completing these tasks, you should be particularly nervous about your processing time, check the status of your goods every hour, track 800…, 400… phone calls every half a day, and amend and process your relevant information at any time. Of course, dealing with these two aspects cannot solve all problems. You may also encounter: because the courier operator sticks the wrong label, causing the delivery driver to go to Amazon again and again to ask for the freight; because the customs clearance personnel do not carefully read the information, the customs cannot be cleared; because the packaging is damaged, Amazon FBA Rejected…. Direct international express, because everyone can’t contact the goods, can’t contact the specific operators, and can’t contact the specific customs clearance personnel, what can be done is very limited.
