How can freight forwarders who lack industry advantages quickly change the current situation? Nowadays, the international freight forwarding industry is developing rapidly and competing fiercely. For some freight forwarders: small scale, scattered service functions, relatively backward business model, lack of innovation in the industry, they are now facing the challenge of digital transformation of the freight forwarding market.
Therefore, many freight forwarders should not only pay attention to whether the order explodes, but also pay more attention to how to use digital development to win over customers and develop new customers on the existing basis. Therefore, it is very important to realize rapid quotation for customers through digital transformation.
New customers can’t stay? How can small teams win by speed and maximize benefits?
Sohang.com and Tencent launched sohang enterprise points to provide digital transformation opportunities for large, medium and small freight forwarding enterprises. In view of the pain points of the freight forwarding industry, sohang enterprise point focuses on upgrading the intelligent semantic recognition and query function of customer inquiry messages. By implementing the analysis technology of sohang enterprise point to session, the system automatically recognizes the user inquiry messages in the dialog box, converts the effective contents into query conditions, and automatically fills them into the quotation query system of sohang on the right side of the chat box, so as to query the market quotation and historical quotation with one click, Employees can directly query and send quotations with one click.
01 automatically identify and fill in customer inquiry information
When receiving the inquiry information from the customer, the first reaction may be to switch back and forth to check the quotation according to the information provided by the customer, and copy and paste all the ready-made prices of the required route. And the most troublesome situation is that when customers inquire about the prices of multiple routes, they have to make unified tables and classify them. How much business time do you spend on one customer?
New customers can’t stay? How can small teams win by speed and maximize benefits?
Now, you only need to click the customer inquiry page with one click. Through the intelligent semantic recognition and query function of customer inquiry messages of search airlines, you can automatically identify the inquiry information provided by customers, such as ports and container types, and automatically fill it into the quotation query system. The recognition response time is calculated in seconds. This function not only greatly reduces the tedious price checking steps, but also saves more than half of the business time.
02 search freight rate – quickly display all corresponding freight rates and change prices
When faced with the situation that multiple customers inquire about multiple price information, how to respond to customers in the fastest time to ensure that customers will not be lost? The problem you may be facing now is that the customer consultation round takes a long time, the workload increases exponentially, consumes patience, and misses the best inquiry time of other customers, facing the risk of resource loss, the gains outweigh the losses. In addition, there is a lot of repetitive work in querying various prices, which does not rule out the possibility of mixed price information, confusion and errors.
New customers can’t stay? How can small teams win by speed and maximize benefits? New customers can’t stay? How can small teams win by speed and maximize benefits?
The inquiry system provided by sohang enterprises has greatly avoided the loss of such resources. By automatically filling the key information into the quotation inquiry system of sohang, all eligible off the shelf prices can be listed with one click inquiry. After clicking on the immediate quotation, you can rewrite the profit directly according to the demand.
With the realization of this function, employees no longer need to bother to inquire the freight rate on the official website of the designated shipping company and the third-party website. It not only shortens the interactive consultation time with customers, but also improves work efficiency. By reducing the time spent on each customer, it also buys time for the inquiry of the next customer, and provides opportunities to develop more new customers as much as possible.
03 send quotation information with one click – automatically generate quotation document
After confirming all quotation information, the system will automatically generate qualified quotation information. Information requiring additional comments can be modified and added by yourself. Finally, just ask you to send it to the customer with your fingers, which is instant and labor-saving. By improving the timeliness of reply information, ensure to retain every high-quality customer and ensure the transaction rate.
New customers can’t stay? How can small teams win by speed and maximize benefits?
New customers can’t stay? How can small teams win by speed and maximize benefits?
In addition, in addition to providing the above-mentioned intelligent semantic identification and query functions of customer inquiry messages, the automatic freight rate query system upgraded by sohang enterprise also supports real-time shipping schedule query, ship positioning and trajectory query, etc., and timely feeds back relevant ship information to customers, realizing further success in efficiency and time, so as to win the trust of customers.