How do overseas warehouses handle cross-border e-commerce returns?

Cross border e-commerce sellers may generally encounter problems such as account closure, product inability to be shelved, and customer returns that could have been delivered within 2-4 days, resulting in the backlog of goods in overseas warehouses that cannot be sold due to various reasons.In cross-border e-commerce business, there will be a large demand for returns and exchanges. Under direct mail conditions, it can only be resent, but using an overseas warehouse is much more convenient. It can help sellers deal with many after-sales problems and provide many value-added services at every stage.Overseas warehouseThe main reasons why products cannot be sold are: damaged packaging during transportation, which cannot be registered as a new product in the warehouse; The listing (product details page) review is unqualified or invalid; The defendant has infringed on the goods, and the account has been suspended. And 95% of these unsold goods can be processed and resold.For example, if the packaging of a product is damaged, the item itself is not actually damaged. The buyer may just return it due to personal preference for external packaging, and can repackage it and resell it. If the listing review is unqualified or invalid, it can be solved by creating a new listing or selling the same product. If an account is closed and the product is still there, it can be changed to a different account or sent to another account for sale.However, due to the fact that most sellers are located in China and unable to handle these items, over time, there is an increasing backlog of unsold goods in overseas warehouses. The platform will charge storage and destruction fees for such unsold goods, and sellers will also bear losses such as payment backlog, labeling fees stuck in overseas warehouses, first mile shipping fees, tariffs, platform overseas storage fees, and expected product returns. Dealing with backlog of goods has become a pain point for Chinese sellers.Therefore, whether overseas warehouses can provide services such as repackaging, labeling, transportation, and secondary sales to regain product value and avoid loss of goods has become an important part of value-added services for overseas warehouses

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