For many years, retailers and logistics providers in the supply chain have been trying to meet the soaring demand for door-to-door service. However, recently, a survey by lasership, a regional e-commerce package operator, showed that online consumers prefer to pay for faster logistics services.
Lasership commissioned Hanover research to survey more than 3000 consumers to understand how their shopping behavior and preferences have evolved since the beginning of the epidemic.
According to lasership, nearly 60% of the shoppers surveyed had paid for faster logistics services, of which 69% paid more for next day services. This partly reflects the impact of the epidemic on shopping behavior. In the survey in June 2020, 62% of respondents said they had never paid for expedited delivery.
Logistics prescription
Lasership’s survey results also show that consumers still overwhelmingly prefer door-to-door service rather than online purchase, in store pick-up (bopis) and other forms of shopping. 89% of consumers surveyed prefer door-to-door delivery rather than bopis, an increase of nearly 10% over 2020.
Moreover, these consumers said that they prefer retailers that can provide door-to-door service when shopping online.
Lasership said that slow logistics will seriously affect retailers’ online business. 73% of consumers regard fast delivery as a key standard for online shopping, an increase of 16% over 2020.
Consumers prefer retailers that can deliver goods quickly. In 2021 alone, 64% of consumers refused to try new retailers because of slow logistics, and 54% of consumers changed retailers.
In this regard, Josh Dinneen, chief commercial officer of lasership, said that the epidemic has increased shoppers’ preference and dependence on free and fast door-to-door delivery services. Retailers should establish a flexible and flexible supply chain to meet consumers’ shopping expectations and respond to consumers’ changing shopping behavior, so as to attract more customers and improve users’ loyalty to the brand.
International Logistics
Logistics helps cross-border sellers deliver goods efficiently
Logistics headquarters is located in Shenzhen, with more than 3000 square meters of storage operation site, multiple automatic parcel sorting lines and hundreds of high-quality international logistics channels, which can meet various delivery needs of customers. Set up offline outlets in Shenzhen, Huaqiangbei, Guangzhou and Yiwu to provide free door-to-door pick-up services throughout the city.
It is mainly engaged in international express (FedEx Express 1-5kg weight segment, DHL express 5-20kg weight segment, UPS express 2-20kg weight segment, with the most obvious price advantages), international special lines (European special line, British special line, German special line, French special line, Italian special line, Spanish special line, Turkish special line, Japanese special line, American special line, Canadian special line), international small bags, international post, FBA head trip, Warehousing, consignment and other cross-border e-commerce logistics comprehensive businesses are the first-class dealer agent of UPS, FedEx and DHL international express, the first-class dealer of Dutch post in the Chinese market, and the core agent of China Post, Hong Kong Post and Singapore Post. They keep the bottom price of the market all year round, and all Taijia people work hard to do a good job in Taijia’s services.
Logistics is the first-class express agent of DHL, ups and FedEx. It has many high-quality channels, keeps the lowest price in the market all year round, and has priority channels that do not discharge warehouses in peak seasons. For example, Hong Kong DHL priority, Hong Kong UPS priority, Hong Kong federal priority, etc. give priority to shipment, do not arrange positions in peak seasons, and the timeliness is as stable as ever.
Receive the goods on the same day, get out of the warehouse on the same day, surf the Internet on the same day, and complete the delivery in 2-5 days. It is a rare logistics weapon for cross-border e-commerce sellers to ensure timely delivery in peak season.
Logistics also provides one-stop packaging, labeling, warehousing and delivery, transit warehousing and other services, especially suitable for novice sellers. At the same time, it can meet the global logistics needs of Amazon, express, eBay, Ali international station and other B2C cross-border e-commerce sellers, self built station / independent station sellers and foreign traders.
