Amazon brand sellers can tackle bad reviews to boost customer engagement as workers strike at Britain’s biggest container port

A strike by workers at Britain’s biggest container port has affected imports and exports worth nearly 800 million dollars

It is reported that nearly 2,000 workers at the British port of Felixstowe went on strike. Felixstowe is the largest and busiest container port in the UK. It receives about 2,000 ships every year, operates about 17 routes, provides 33 routes to and from more than 700 ports around the world, and handles about 4 million containers every year. Carries about 48% of UK containerized freight. The shutdown will have a major impact on the UK supply chain and logistics sectors such as sea and road, with customs clearance and delivery delays inevitable. The total value of imports and exports affected is nearly $800 million.

Russians are ordering clothes, shoes and accessories online more frequently

Ozon’s apparel, footwear, and accessories sales reportedly more than doubled year-over-year in the second quarter of 2022. The number of active buyers also doubled, with more than 12 million orders delivered during the specified period. The most active growth in demand was for jewelry and jewelry, adult clothing, adult and children’s accessories, and footwear. Categories such as men’s and women’s underwear, T-shirts, shopping bags and hair accessories are also popular.

Fedex has released a plan to adjust its surcharges for the 2022 peak season

Us logistics company FedEx has announced a plan to adjust its surcharges for the 2022 peak season. The company will apply the first peak season surcharges on September 5 and run until January 15, 2023. The announcement shows that the 2022 FedEx peak season surcharge is divided into 5 categories, which are peak season additional, peak season large Package surcharge, peak season very large Package surcharge, FedEx Ground Economy Package Services2, peak season residential surcharge. The first round of fedex’s peak season surcharges will begin Sept. 5 and will cost $3.45 per package, according to the company.

【 Platform News 】

Amazon’s branded sellers can deal with bad reviews to increase customer engagement

Amazon’s U.S. and European sites have announced that brand sellers can now boost brand loyalty and customer engagement by handling reviews that are Samsung or below. According to the introduction, brand sellers can contact buyers who have left critical comments on their products through courtesy refunds, or use the seller center’s buyer review function. The seller can see the buyer’s reviews under the brand option in the seller center.

In addition, only primary account holders can access buyer reviews. If a secondary account user wants to access buyer reviews, ask the primary account holder to open access by going to Settings > User Rights > Administrative Rights > Ads > Buyer Reviews.

Walmart launches Canoo LDV delivery service

Recently, Walmart has reportedly begun using the Canoo LDV all-electric vehicle to deliver goods to Walmart+ members. Now, members can receive items at home by choosing Canoo for delivery after making a purchase. David Guggina, senior vice president of Innovation and Automation at Walmart USA, said Canoo’s unique, sustainable, all-electric technology, which will expand Walmart’s last-mile delivery fleet, will help Walmart provide customers with superior same-day delivery while reducing the company’s operating costs.

Shopee Singapore site added a self-pickup channel

According to Shopee news, in order to better service cross-border sellers, enhance the competitiveness of goods. Shopee Singapore site will add SLS-Standard Express-Pick Locker self-pick-up channel on 24, 8, 2022 at 10:00 (Beijing time).

EBay is buying card trading platform TCGplayer for $295 million

EBay has announced it is buying TCGplayer, a marketplace for collectible card games, for $295 million. The transaction is expected to close in the first quarter of 2023 but remains subject to certain specific closing conditions. EBay said the acquisition would help it better serve card enthusiasts, who are seeing “significant growth” in card trading.

[Cross-border Financial Statement]

In the second quarter, Russian e-commerce Ozon had 58.5 billion rubles in revenue and 150,000 active sellers

Russian e-commerce company Ozon announced its financial results for the second quarter of 2022. Ozon’s total revenue in the second quarter of 2022 was 58.5 billion rubles, up 58% year on year, according to the results.

According to the results, the main reason for the increase in total revenue in the second quarter was the growth of service revenue, which increased by 185 percent to 30.3 billion roubles; Revenue from merchandise sales rose 7 percent to 28.3 billion roubles; Platform commissions and advertising revenue from service revenue totaled 10.6 billion rubles, up 179 percent and 220 percent year-on-year, respectively.

In Q2, Ozon had 58.5 billion roubles in revenue

Ozon has released its unaudited operating and financial results for the second quarter of 2022, with revenue up 58 percent year-on-year to 58.5 billion rubles. The main driver was service revenue (+185%), followed by platform commissions and advertising revenue, which outpaced merchandise revenue for the first time ever, with GMV up 92% YOy to 170.6 billion rubles.

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